Frequently Asked Questions

Have questions? We’ve got answers. Check the below questions and if you don’t find what you’re looking for then contact us.

In order to make sure you have the smoothest experience possible with a successful delivery, you’ll want to double-check that: 

  1. Your Instagram account is set to public. (If you have a professional account, this is a requirement anyway)
  2. You didn’t change your Instagram username before your order was completely fulfilled.You provided us with the correct Instagram username.


  3. The account or post is still live and hasn’t been removed or deleted by you.
  4. The video is in line with Instagram’s community guidelines and isn’t restricted or deleted. 

As long as all of the above is in order, you’re good to go! Be sure to allow 24 hours minimum for your order to be completely delivered.

All orders are delivered within 72 hours after they are placed.

If you still need help, feel free to contact our support— we’re more than happy to assist you!

Thunderclap is dedicated to providing the best quality Instagram followers, likes, and views on the market.

We want you to reach all of your goals on Instagram, and that’s why we’re here! 

Instagram is also looking to provide its users with the best experience possible, and this includes doing regular sweeps of the Instagram platform to remove any accounts that users report as spam or that have been inactive for a while. 

This sometimes affects our customers and you might see a dip in your follower count. 

Thus, we have our refill feature to provide you with follower replenishment, which offsets any drops that may occur. 

While other companies only offer a limited-time refill period, we will help you for the life of your account.

We stand behind our product and packages, and are here for you every step of the way.

The followers that we deliver are from real Instagram accounts.

This is a great advantage for your growth, but it also means that we don’t have the capability of removing them once you receive them. 

We’re certain that you’ll love what you receive and won’t have to worry about this issue, but in the event that you do decide you want to remove an account, you have the power. 

You are the official Instagram account owner, so you do have the capability to remove them. If you no longer want the followers you received, you will be able to get rid of them. 

All you have to do is go through your follower list and hit the remove button next to the username of the account you want gone.

Follower refill is a feature that we added to our services for convenience.

We want you to get maximum results from your package, so we’re happy to provide you with a refill if you have a drop in your numbers. 

If you decide that you no longer want to take part in this feature, no problem!

We can tailor your experience to your wants and needs. 

Just reach out to our support team when you’d like to disable the follower refill feature so that we can take care of it for you.

It’s not required that you maintain the feature active at any moment.

We ensure that you retain the followers you purchase by providing you a follower refill should that number drop.

Our system will detect any drops in our clients’ followers, providing a refill every 24 hours when needed. 

You may not ever need to have your followers refilled; this is something that Thunderclap will automatically be on the lookout for. You don’t need to take any action for follower refill to occur. 

If you have any questions about your follower refill or need help after you’ve placed your order, you can contact Thunderclap support at any time and we’ll be glad to provide you with more information.

Our packages vary in quantity so that you can pick and choose how many followers you need.

We understand that in some cases, you may be looking for significant follower growth, and Thunderclap is delighted to help you with that. 

We don’t put any limit on the number of packages you can buy.

That said, we do cap our order limit at 100k followers within a 30-day time period. 

This is in order to keep your account natural as well as in line with the Instagram guidelines.

It’s also to ensure that you have a smooth delivery process and that you can receive all of the followers you’ve purchased without issue.

As with Thunderclap Instagram followers packages, our likes packages come in many different quantities.

You are able to split those likes up on anywhere from 1 to 10 different posts. 

You can buy as many likes as you need, as long as you don’t go over the 100,000 limit in a 30-day period.

We have this limit in place only to protect the security and health of your Instagram account. 

We understand how important high engagement levels can be, but we also want your account to remain in good standing with Instagram and abide by the terms of use. 

In order to maintain a positive experience using Thunderclap services, we’re happy to provide you with as many packages you like, as long as you remain within the monthly allotment!

Thunderclap offers individual packages for Instagram followers, likes, and views, but if you want something a bit more comprehensive, we absolutely offer bundle packages! 

Here at Thunderclap, we’re well aware of the fact that you need to have a strong overall performance on Instagram if you want to get noticed, have more brand deals, and solidify your authority in your niche. 

When you use bundle packages, you can give your Instagram a full boost all at once instead of buying multiple individual packages.

This is the best solution if you want to strengthen your Instagram performance. 

Check out our bundle subscription packages as well— monthly, we’ll make sure that you have the engagements and followers you need to thrive on Instagram!